A payment acknowledges money. It does not acknowledge gold.
Purchase-specific funding
GXLD Gold is funded in euro, for a stated purchase. Money that cannot be matched to that purchase stays a cash record. It is not silently converted into grams.
Quotes expire
A quote is usable until it expires or is replaced. An expired quote does not buy gold and does not by itself return money. If the purchase never completes, unused money remains a cash claim that can be refunded from the funded state. A refund and a still-open quote cannot both succeed.
While the outcome is unclear
Use the activity in your account to see what is recorded. Write to info@gxld.com with the email on the account. Staff can review a case. Opening a case does not post money and does not change title.
What this page will not promise
Supported payment methods, minimum amounts and refund timing are not published here, because no commercial schedule is approved. The application shows the figures that apply to a quote before you accept it. Sandbox figures are labelled illustrative.